SEP Support - Our team is always there to help you

No call center - the SEP support staff will personally assist you in case of problems.
Choose from one of the following support options:

SEP Support Definitions & Explanation of Terms


Support Hotline:  +49 (0) 8024 4644644 | E-Mail:


Emergency? And no support contract?

No problem, we are happy to help you!

Click here for emergency support

Remote Support

SEP uses Teamviewer - a helpful and easy-to-use remote support software. This software is secure, reliable, efficient and firewall friendly. You decide to 100% which access rights the SEP support gets on your computer. All your computer needs is Internet access.

How it works:

  • Download Remote Support Software
  • Execute software
  • Provide the ID and password displayed in the software to your SEP Support representative to allow remote access to your computer.