Support
Entry |
Standard |
Advanced |
Premium |
Enterprise |
Emergency Call |
|
| Email |
√ |
√ |
√ |
√ |
√ |
√ |
| Phone | √ |
√ |
√ |
√ |
√ |
√ |
| Remote Support | √ |
√ |
√ |
√ |
√ |
√ |
| Entry Applikation² | X |
√ |
√ |
√ |
√ |
√ |
| Advanced Applikation³ | X |
X |
X |
√ |
√ |
√ |
| BSR Light | √ |
√ |
√ |
√ |
√ |
√ |
| BSR dissimilar | X |
√ |
√ |
√ |
√ |
√ |
| Incidents | 2 |
5 |
10 |
unlim |
unlim |
X |
| Reaction Time | 16 business hours |
8 business hours |
4 business hours |
4 hours, same business day |
1,5 hours, same day |
1,5 hours, same business day |
| Business times | monday till friday from 09:00 to 17:00 o'clock (CET/CEST) |
monday till friday from 09:00 to 17:00 o'clock (CET/CEST) |
monday till friday from 09:00 to 17:00 o'clock (CET/CEST) |
monday till friday from 09:00 to 20:00 o'clock (CET/CEST) |
7x24 |
monday till friday from 09:00 to 20:00 o'clock (CET/CEST) |
| Requirement | valid Upgrade Service | |||||
|---|---|---|---|---|---|---|
| Duration max. | 12 months | |||||
| Price |
260€ |
750€ |
1.900€ |
5.900€ |
29.900€ |
1.650€ |
| Item Number |
SEP-ENS002 |
SEP-STS002 |
SEP-ADS002 |
SEP-PRS002 |
SEP-EPS002 |
SEP-EMC001 |
| Application² | MS SQL, MySQL, MS Exchange, PSQL, LDAP, IMAP, Zarafa, Groupwise, MOSS, OX, Scalix | |||||
| Application³ | Oracle, Informix, Ingres, SAP, Lotus Domino, IBM DB2 | |||||
For information on our Demo Level Support please click here.